Answer:
Under
COPRA, a three-tier quasi-judicial machinery at the district, state and national
levels was set up for redressal of consumer disputes.
(i) District level courts: They deal with cases involving claims upto ` 20 lakh.
State level courts: They deal with cases involving claims
between ` 20
lakh to ` 1
crore.
(iii) National level courts: They deal with cases which
are exceeding `
1 crore.
If a case is dismissed in the district level court, the
consumer can also appeal at the state and then at the national level court.
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