10th Class Social Science Consumer Rights

  • question_answer 31) Conduct a survey in you locality by supplying the following questionnaire to get an idea as to how alert they are as consumers. For each question, tick one.         Always    Sometimes       Never   A                  B                   C     1. When you buy some item, do you insist on a bill?   2. Do you keep the bill carefully?   3. If you realise that you have been tricked by the shopkeeper, have you bothered to complain to him?   4. Have you been able to convince him that you've been cheated?   5. Do you simply grumble to yourself reconciling that it is your fate that. you are often being victimized so and it is nothing new?   6. Do you look for ISI mark, expiry date etc?   7. If the expiry date mentioned is just a month or so away, do you insist on a fresh packet?   8. Do you weigh the new gas cylinder/old newspapers yourself before buying/selling?   9. Do you raise an objection if a vegetable seller uses stones in place of the exact weight?   10. Do excessively bright coloured vegetables arouse your suspicion?   11. Are you brand-conscious?   12. Do you associate high price with good quality (to reassure yourself that after all you have not paid a higher price just like that)?   13. Do you unhesitatingly respond to catchy offers?   14. Do you compare the price paid by you with those of others?   15. Do you strongly believe that your shopkeeper never cheats a regular customer like you?   16. Do you favour 'home delivery' of provision items without any doubt regarding weight etc?   17. Do you insist on 'paying by meter' when you travel by auto?   Note   (i) You are extremely aware as a consumer if your answers for questions 5, 12, 13, 15 and 16 and (c) and for the rest (a). (ii) If your answers are (a) for questions 5, 12, 13, 15 and 16 and the rest (c), then you have to wake up as consumer. (iii) If your answer is (b) for all the questions you are somewhat aware.  

    Answer:

    Correct answers of an alert consumer are mentioned in the rightmost column.  

    1. When you buy some item, do you insist on a bill?           Always  
    2. Do you keep the bill carefully?                             Always  
    3. If you realise that you have been tricked by the shopkeeper, have you bothered to complain to him?                    Always  
    4. Have you been able to convince him that you've been cheated?     Always  
    5. Do you simply grumble to yourself reconciling that it is your fate that you are often being victimised so and it is nothing new? Never  
    6. Do you look for ISI mark, expiry date etc?  Always
    7. If the expiry date mentioned is just a month or so away, do you insist on a fresh packet? Always
    8. Do you weigh the new gas cylinder/old newspapers yourself before buying/selling? Always
    9. Do you raise an objection if a vegetable seller uses stones in place of the exact weight?        Always  
    10, Do excessively bright coloured vegetables arouse your suspicion?                    Always  
    11. Are you brand-conscious?   Always
    12. Do you associate high price with good quality (to reassure yourself that after all you have not paid a higher price just like that)?   Never
    13. Do you unhesitatingly respond to catchy offers?   Never
    14. Do you compare the price paid by you with those of others?   Always
    15. Do you strongly believe that your shopkeeper never cheats a regular customer like you?   Never
    16.Do you favour 'home delivery' of provision items without any doubt regarding weight etc?   Never
    17. Do you insist on 'paying by meter' when you travel by auto?   Always
     

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