Answer:
The following rights of consumers are provided by law:
(i) The Right of Safety: Goods like electrical goods and pressure cookers can cause serious injury, if there is any manufacturing defect in them- There is also a risk to life. Consumers have the right to be protected against any such danger. (ii) Right to Choose: The manufacturer should not use aggressive selling techniques to sell a particular product without giving the consumer a chance to choose from alternative products available. Therefore, the consumer should always be given the right to choose. (iii) Right to be informed: All information regarding the product, its ingredients, date of manufacture, precaution of use, etc. should be enumerated either on the package or separately on a piece of paper. Thus, a consumer has a right to be informed. (iv) Right to seek redressal: When consumers are cheated or exploited, they have a right to get their claims settled against manufacturer. A number of consumer courts and agencies have been set up specifically for this purpose. (v) Right to be heard: The consumer should be assured that complaints or grievances regarding a product or service will be considered. Newspapers and consumers associations encourage dissatisfied consumers to write about products. Thus, the right to be heard should be available to every consumer, (vi) Right to consumer education: A consumer can be protected against frauds only when he/she knows that there is a law dealing with such malpractices. He/she should be aware of the rights and the remedies available.
You need to login to perform this action.
You will be redirected in
3 sec
