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Explain the legislative measures adopted by the government to promote the interests of the consumers.                          [Delhi 2004]

Answer:

Legislation Concerning Consumer Rights:

The government has enacted a specific law called the Consumer Protection Act ill 1986. The Act provides for the establishment of Consumer Disputes Redressal Agencies at District, State and National levels for the protection and promotion of consumer interests and to redress their grievances in a speedy, simple and inexpensive manner. The agencies are required to dispose off each complaint within three months. At the national level, it is called the National Consumer Commission, which is the apex court under the Act, and it functions at Delhi. At the state level, it is called the State Consumer Commission.

At the district level, it is called District Forum.

These consumer courts look into grievances and complaints of the consumers against the traders and manufacturers and provide the necessary relief and compensation.