question_answer1) Ayaan is the manager of a tyre manufacturing company. His subordinates inform him that postal expenses have increased by 20% and cost of raw materials by 2%. Which of the two deviations should Mr. Ayaan first address and why?View Answer play_arrow
question_answer3) Mr. A purchased a car of Rs. 18 lakh but he is not satisfied with the quality and performance of the car. The company of the car didn't provide any remedy to him. Under which authority of Consumer Protection Act, 1986, he can file an appeal?View Answer play_arrow
question_answer7) Pirates Ltd gets applications from job-seekers even without declaring any vacancy. However, as and when the vacancy arises, the company makes use of such applications. Name the source of recruitment used by the company.View Answer play_arrow
question_answer10) D & D Ltd Company is a large manufacturing unit. Recently, the company had conducted time and motion studies and concluded that on an average, a worker could produce 120 units per day. However, it has been noticed that average daily production of a worker is in the range of 80 - 90 units. What steps will you suggest to ensure that the actual performance is in accordance with the performance as per time and motion studies?View Answer play_arrow
question_answer14) Aman, after completing his enterpreneurship course from USA returned to India and started a coffee shop Fioma Coffee in a famous mall in Mumbai. The speciality of the coffee shop was the special aroma of coffee and a wide variety of flavours to choose from. Somehow, the business was neither profitable nor popular. Aman was keen to find out the reason. He appointed Aparna, an MBA from a reputed management institute, as a manager to find out the causes of the business not doing well. Aparna took a feedback from the clients and found out that though they loved the special unique aroma of coffee but were not happy with the long waiting time being taken to process the order. She analysed and found out that there were many unnecessary obstructions which could be eliminated. She fixed a standard time for processing order. She also realised that there were many flavours whose demand was not enough. So, she also decided to discontinue the sale of such flavours. As a result, within a short period Aparna was able to attract the customers. Identify and explain any two techniques of scientific management used by Aparna to solve the problem.View Answer play_arrow
|(i) State at which level of management, they are working.|
|(ii) Explain their roles in the companies as well.|
question_answer16) "As per the manager of comprehensive group, changes in business environment restrict freedom of planning for the management." In a fast changing environment, management has a little control over external events.
|(i) Which limitation of planning has been highlighted in the quoted line.|
|(ii) State any three limitations of planning.|
|(iii) Identify the value, which can be implemented by comprehensive group to overcome such limitations.|
question_answer17) A company was marketing 'Juicers' which were very popular due to their quality and after sale services provided to the customers. The company was a leading company in the market and earning huge profits. Because of huge profits, the company ignored the after sales services. As a result, its relations with the customers got spoiled and the image of the company in the public was damaged. Top management became concerned when the profits for the current quarter fell steeply. On analysis, it was revealed that ignoring the after sales services was its reason. Therefore, the company took all possible measures to protect and promote its favourable image. As a result, the goodwill of the company improved in the society.
|(i) Name and state the communication tool used by the marketer in the above case to improve its image.|
|(ii) Also explain the role of the tool as identified in Part (i).|
question_answer21) ABC Crackers Ltd, a fire cracker manufacturing company lanched some new products on the eve of Diwali in the market, which attracted many buyers. To meet the increased demand, the company employed people from nearby villages where there was a lot of unemployment. Because of the good behaviour of the management with the employees, more and more people wanted to join the company. As the products were in great demand in the market, a competitor imitated the products. The products of the competitor were not accepted by the consumers as it was a status symbol to buy the products of ABC Crackers Ltd because of their quality.
|(i) Identify and explain the product related decision because of which consumers preferred the products of ABC Crackers Ltd.|
|(ii) Also mention its advantages to customers and to marketers|
question_answer22) Mukesh is a local sole proprietor dealing in dairy products. His total sale during a month is approximately Rs. 12,000. In order to earn more profits, he is adopting unfair means like mixing the toned milk in full cream milk and preparing ghee from animal fat. Because of these cheatings and frauds, health of several customers is affected.
|(i) What values are overlooked by Mukesh?|
|(ii) What steps should be taken by the consumers against him?|
question_answer23) An organisation suffers from high rate of employee turnover. Which element of directing is lacking in the organisation? Explain any four types of incentives which satisfy the esteem needs of the employees.View Answer play_arrow
question_answer24) Sahil was always interested in fashion and has also completed his studies from NIFT, the leading fashion institute of the country. He was an outstanding student at the institute and had a lot of job offers from many export houses. But he decided open his own company in the name of Stripes and Checks to manufacture premium shirts at affordable prices. Since, he believes in specialisation, he decides that his company will have the following departments; production, marketing, finance and personal.
|(i) Name the type of organisational structure, Sahil is following.|
|(ii) State any two advantages and disadvantages of this organisation structure.|
|(i) A construction firm which has provisions to tease earthmoving equipment and bulldozers.|
|(ii) An electronic goods manufacturer who has entered into a collaboration with a giant firm in South-East Asia.|
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