question_answer

Nirjhar is the production head of a leading jewellery house. He oversees the work of the whole factory which employs about 100 workers. Since, the raw material used are costly metals and stones like gold, silver, kadium, diamonds, rubies, etc, he has to exercise extreme control and dilligence. Many a times he feels overburdened by his work. Also, there are frequent cases of theft and spoilage. All this has led him to the conclusion that an attempt to control everything results in controlling nothing. So, he decided to follow the managerial principle of control by exception.

(i) What do you understand by control by exception?

(ii) Give its merits and demerits also.

Answer:

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