question_answer

Aman, after completing his enterpreneurship course from USA returned to India and started a coffee shop Fioma Coffee in a famous mall in Mumbai. The speciality of the coffee shop was the special aroma of coffee and a wide variety of flavours to choose from. Somehow, the business was neither profitable nor popular. Aman was keen to find out the reason. He appointed Aparna, an MBA from a reputed management institute, as a manager to find out the causes of the business not doing well. Aparna took a feedback from the clients and found out that though they loved the special unique aroma of coffee but were not happy with the long waiting time being taken to process the order. She analysed and found out that there were many unnecessary obstructions which could be eliminated. She fixed a standard time for processing order. She also realised that there were many flavours whose demand was not enough. So, she also decided to discontinue the sale of such flavours. As a result, within a short period Aparna was able to attract the customers. Identify and explain any two techniques of scientific management used by Aparna to solve the problem.

Answer:

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