question_answer

Kamal is the production manager of Fairly Glow Ltd, which is engaged in the production of cosmetics. The profits of the company are continuously declining. Therefore, the directors of Fairly Glow have decided to take stern steps to reduce costs and increase sales. These decisions have been transferred downline and immediate actions is asked to be taken. Kamal is producing a fairness cream and decides to use a very cheap and harmful ingredient which affects the skin of the customer to reduce the variable cost. Does Government of India provide any law and legislation to protect the interest of consumer? Which right of consumer has the company overlooked in this case?

Answer:

Yes, the Indian Government has passed various acts to protect the interest of consumers. In 1986, Consumer Protection Act was passed to protect the interest of consumer and provide them a safeguard against defective goods, deficient services, unfair trade practices, etc. It also provides for a three-tier redressal process where a consumer can file complaints and ask for compensation. In the given case, the company has overlooked the consumer's 'Right to Safety'. It means that a consumer has a right to be protected against the marketing of such goods and services that are harmful to life and health.