question_answer

Mr Seth and his wife had booked business class tickets for Air Mindo Flight from New York to Mumbai on 14th October, 2011 and paid a total of Rs. 2,43,241. The complainants had paid for business class seats, but had been provided defective seats. As a result, they had to bear physical discomfort and mental harassment. Air Mindo was found guilty of deficiency in service. The Consumer Disputes Redressal Forum, Ahmedabad (Rural), allowed Mr and Mrs Seth to file a complaint by Consumer Education and Research Society (CERS), Ahmedabad, against the Regional Manager of Air Mindo, Ahmedabad and the Commercial Director of air Mindo, Mumbai. It was observed by the forum that the airline was guilty of deficiency in service and directed it to refund the Seth's Rs. 2,43,241 with 9% interest from the date of complaint.

(i) Is the step taken by them appreciable or not?

(ii) What are the other possible reliefs they could ask for? State any two.

Answer:

Not Available