Answer:
Consumer protection is a very wide term. It includes rights, responsibilities and various remedies available to consumers. It is not only beneficial for consumer, but it is equally important for businessman also. The importance of consumer protection from the point of view of consumers are explained below: (i) Consumer Ignorance In some countries like India, consumers are ignorant about the rights and reliefs which are available to them. Thus, it becomes necessary to educate them about the same, safe as to achieve consumer awareness. (ii) Unorganised Consumers Consumers need to be organised in the form of consumer organisations, which would take care of their interests. In India, we have consumer organisations and NGO's, which are working in the field of educating consumers about their rights and promoting their interests. (iii) Widespread Exploitation of Consumers In order to capture large market share, some traders, manufacturers and service providers are engaged in exploitative and unfair trade practices. Some of these are supply of defective and unsafe products, adulteration, false and misleading advertisements, etc. Therefore, they need protection against such malpractices of the sellers.
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