question_answer

Mr Daksh Mudgal, who is a vegetarian, went to a newly opened snacks corner. He asked the waiter for a menu but the waiter informed him that the menu cards are in printing. Then Mr Mudgal specifically asked for the options available for vegetarians. The waiter informed him about the available options and Mr Mudgal chose a particular sandwich. He again specifically asked the waiter if the sandwich was veg, to which the waiter replied affirmatively. While eating, he found that the snack had non-vegetarian content. The packaging of the product did not display that the product had non-vegetarian content.

(i) What values are affected by this?

(ii) Will Mr Daksh Mudgal be able to claim compensation? Which right of the consumer is violated here?

Answer:

(i) Honesty and responsible behaviour are the two values that affected by this, as complete information about the product is not provided. (ii) In the given case, there is a violation of the consumer right, 'Right to Information'. According to the Amendment of the Regulations in Weight and Measurement Act, 2000, every product should bear a green dot for veg ingredients and brown for non-veg ingredients. This statutory provision was not fulfilled by the snack corner. Hence, Mr Daksh Mudgal can claim compensation.