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Banking Sample Paper SBI Clerk Grade (Main) Sample Test Paper-2

  • question_answer
    A customer may have complaints regarding certain services of the bank. The ______ enables an expeditious and inexpensive forum to bank customers for resolution of such complaints.

    A)  High Court

    B)  National Consumer Forum

    C)  Banking Ombudsman Scheme

    D)  Other than those given as options

    E)  DRT

    Correct Answer: C

    Solution :

     The Banking Ombudsman Scheme enables an expeditious and inexpensive forum to bank customers for resolution of complaints relating to certain services rendered by banks. It was introduced under Section 35 A of the Banking Regulation Act, 1949 by RBI with effect from 1995.


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