A) Charter of Rights
B) Charter of Duties
C) Charter of Demands
D) Charter of Good Behavior
E) Charter of Values
Correct Answer: A
Solution :
The central objective of the BCSBI Codes is promoting good banking practices, setting minimum standards, increasing transparency, achieving higher operating standards and above all, promoting a cordial banker-customer relationship which would foster confidence of the common man in the banking system. The Codes are not only commitments of banks to their customers but also m a sense a Charter of Rights for the common person. By setting the minimum standards of customer service, the Codes make the customer aware of he can expect each bank to deal with the his / her day-to-day requirements,
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