Answer:
The
rights of consumers under COPRA are described below
(i) Right to Safety The consumer
has the right to be protected against goods that are hazardous to life and
property.
(ii) Right to Choose The consumer can choose the product to be
bought and also whether or not to buy a product. He cannot be forced to
purchase a product or service not of his choice.
(iii) Right to, be Informed The consumer has the right
to know important facts about the product or service being purchased.
(Iv) Right to Seek Redressal The consumer
has the right to seek redressal if the supplier has exploited him. He has the
right to be compensated by the trader/producer if any damage or 'loss occurs
due to the product or service purchased.
(v) Right to Representation In case there is a dispute
between the consumer and the seller or service provider which is not settled,
the consumer has the right to approach the local Consumer Court for redressal.
In case his representation in the District Level Court is dismissed, he can approach
the state level and then at the national level.
(vi) Right to Consumer Education Consumers must become
conscious of their rights while purchasing goods or services. For this, all
consumers should read the advertisements brought out by the government under
the headline, 'Jago Grahak Jago', as they are very informative.
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