12th Class Business Studies Nature & Significance Of Management Question Bank Case Based MCQs - Nature and Significance of Management

  • question_answer
    Direction (11-15): Read the following text and answer question number on the basis of the same. The Dabbawalas of Mumbai is the story of Six Sigma business enterprise. The success of the business lies in the complex yet well-coordinated exercise that is carried out the streets of Mumbai day after day. What is the secret behind the efficiency with which their business is conducted? The story of the Dabbawalas begins in the kitchens of Mumbai. After the step out of their door, someone begins the time-consuming process of preparing the worker a fresh home cooked lunch. What happens next for demonstrates the coordination of the Dabbawalas system. The first Dabbawala picks up the tiffin from home and takes it to the nearest railway station. The second Dabbawala sorts out the dabbas at the railway station according to the destination and puts them in the luggage carriage. The third one travels with the dabbas to the railway stations nearest to the destinations. The fourth one picks up the dabbas from the railway station and drops them off at the offices. By mid-morning, thousands of dabbawalas are bi-cycling through the streets of Mumbai, insuring a hot home cooked lunch for their customers. The whole tiffin distribution requires negligible technology. The dabbawalas rely on low capital and use cycles, wooden carriage and local trains to achieve their target. The Dabbawalas thus, ensure that the organisation earns enough revenues to cover the cost.
    What is the secret of success of the business of the Dabbawalas as highlighted in the above case?

    A) Quality of management

    B) Division of work and specialization

    C) Coordination

    D) All of the above

    Correct Answer: C

    Solution :

    [c]


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