question_answer

Khushi purchased some household goods from a general store. After reaching home she found a face cream in her merchandise, for which she has not been billed. After checking the date of expiry and other details, she started using it. Her face burnt due to the use of cream.

(i) Can Khushi file a complaint? Justify your answer.

(ii) Under Consumer Protection Act, 1986, who can file a complaint?

Answer:

(i) No, Khushi cannot file a complaint, as she is not a consumer under the Consumer Protection Act, 1981 because she has not paid any consideration for the face cream. (ii) Under Consumer Protection Act, 1986, a complaint can be filed by: [a] Any consumer. [b] Any registered Consumer Association. [c] Central or State Government. [d] One or more consumers on behalf of numerous consumers. [e] Legal heir or representative of deceased consumer.