question_answer

Mrs Hansaben Shah had bought a silk saree from Alka Saree Center for Rs. 7,000. She wore the saree on a couple of occasions but even before a wash it started tearing on its own. She complained to the dealer who said good once sold could not be taken back nor refund was possible.

(i) What values of a customer are affected in this case?

(ii) What right can be exercised by the buyer in this case?

Answer:

(i) Emotional and economic values of a customer are affected in this case, as she purchased an expensive saree and wore it only on a couple of occasions. (ii) Right to Seek Redressal As per the Consumer Protection Act, the consumer has a right to get relief in case the product falls short of his/her expectations. Several reliefs are available like removal of defect in the product, compensation paid for any loss, etc. So, she can exercise this right and can raise her voice against the dealer.