question_answer

Explain the role of culture in listening.

Or

Explain non-verbal communication.

Answer:

Role of Culture in Listening:

(i) Asian cultures, such as India, emphasize on listening by being a silent communicator when receiving messages from seniors or elders.

(ii) Some cultures focus on controlling attention. Buddhism, for instance, has a notion called "mindfulness?. This means devoting your complete attention to whatever you are doing.

Or

In non-verbal communication body language plays an important role:

1. Body language is composed of all those messages that people exchange through expression, besides words.

2. Cluster: Factors such as gestures, postures, eye contact, clothing style and body movement?all of them have to be considered together, in a cluster.

3. Congruency: A person's background and past patterns of behaviour are also considered when we analyse body language. The consistency between current and past patterns of behaviour, as well as harmony between verbal and non-verbal communication, is termed as congruency.

Also, in verbal communication, non-verbal signs can have many different meanings. For example, crossing arms over the chest may suggest that a person likes to keep aloof. But, crossed arms accompanied by an erect posture, tightened body muscles, a set clenched jaw and narrowing of the eyes are likely to communicate anger.