 The Complaint Management System (CMS) is a software application launched by Reserve Bank of India on its website. It will be used for lodging complaints against banks and NBFCs with a view to improve customer experience in timely redressal of grievances. Customers can lodge complaints against any regulated entity on the platform. These complaints will be directed to the appropriate office of the Ombudsman/Regional Office of the RBI. The RBI is also planning to introduce a dedicated Interactive Voice Response (IVR)system to track the status of complaints. |
| Source: The Economic times |
 The Reserve Bank of India has advised all Scheduled Commercial Banks to adopt Education Loan Scheme, formulated by Indian Banks Association. |
Salient features of the Scheme includes:
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| Source: The Press Information Bureau |
 National Thermal Power Corporation Limited and Power Grid Corporation of India Limited have signed an agreement to set up National Electricity Distribution Company Ltd. NEDCL will be a joint venture company on 50:50 equity basis. The main aim of the initiative is to enter the electricity distribution business on a pan India basis. |
| Source: The Financial Express |
 The Government of India, the Government of Jharkhand and the World Bank signed a $147 Million Loan Agreement. Jharkhand will invest the amount to provide urban services such as water supply, sewerage, drainage and urban road. |
| Source: The Press Information Bureau |
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| India’s gymnast Pranati Nayak has won a bronze medal in the vault event at the Senior Asian Artistic Championships. The championship was held in Ulaanbaatar, Mongolia. China’s Yu Linmin and Japan’s Ayaka Sakaguchi won the gold and silver medal at the event. |
| Source: News On Air |
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| The spanish footballer Fernando Torres who was a part of 2010 World Cup Winning Team of Spain has announced his retirement from football. |
| Source: The Guardian |
 The Indian women’s rugby team have claimed a historic first ever international Rugby 15s victory. They defeated Singapore with a score of 21-19. The Indian team finished third in the Asia Women’s Division 1 Rugby XVs Championship held in Manila. China won the tournament after defeating the hosts Philippines. The tournament was one of the qualifying rounds for the 2021 Women’s Rugby World Cup to be held in New Zealand. |
| Source: The DNA India |
 The UAE has become the first country in the Gulf to launch ‘goAML’, a new anti money laundering reporting platform developed by the United Nations Office on Drugs and Crime to curb organised crimes. All financial entities and Designated Non Financial Businesses or Professions have to register on ‘goAML’. The platform will help the Financial Intelligence Unit of UAE to prevent money laundering, financing of terrorism and other illicit financial activities. |
| Source: News On Air |
 Saudi Arabia has become the 1st Arab country to be granted full membership of the Financial Action Task Force. It becomes the 39th member of FATF during the group’s Annual General Meeting in Orlando, Florida. FATF is responsible for issuing international standards, policies and best practices to combat money laundering, terrorist financing and proliferation. |
| Source: The Arab News |
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| Mohamed Ould Ghazouani won the presidential election of Mauritania with 52% votes. His nearest rival, anti-slavery campaigner Biram Dah Abeid, came second with 18.58%. The election was the first in Mauritania, since independence from France in 1960. |
| Source: DD News |
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